A major business phenomenon which has reshaped India's image globally, the BPO industry is known for absorbing youth talent and generated a lot of employment. It is natural for a lot of you to be looking at job opportunities in a BPO. In this series I will help you understand what is a BPO, how it works and subsequently we will discuss training and job/interview aspects. BPO makes for an interesting business model that is enabled by the hyper connected digital world where a customer in US calling for support to a US company will be served by a call center in India.